Frequently Asked Questions

What should I bring with me to class?

One of the beautiful things about yoga is you don’t need much to practice.  We suggest that you dress in comfortable clothes for exercising.  A water bottle and towel are also a good idea.  We have mats available for rent and all the props you might need.

Do you have mats available?

Yes, we have mats available at the studio.  There is a $3 rental charge to help care for and replace the mats when necessary.

Is there parking available?

There is no designated lot for our studio.  Parking is free along 25th street and surrounding streets of G and F.

How long is my class package valid for?

Our 10 class packs are valid for six months from the date of purchase.  5 class packs are valid for four months from the date of purchase. Unless otherwise stated.

Can I share my classes with a friend?

No, classes are non transferable.  Each account in our system is set up to have its own classes or series associated with it.

I need to cancel my membership. How do I do this?

We’re sorry you need to cancel your membership.  You can do so by accessing your account here:

https://clients.mindbodyonline.com/classic/ws?studioid=11112&stype=-2&subTab=account

If you’d like to switch over to a class pack click here to select from the options:

https://clients.mindbodyonline.com/classic/ws?studioid=11112&stype=41&sTG=22

How many classes do I have left?

To access your online profile click here: https://clients.mindbodyonline.com/classic/ws?studioid=11112&stype=-2&subTab=account

You will be able to view your account including the number of classes you have remaining on your current package.

I need to update my credit card information

To access your online profile click here: https://clients.mindbodyonline.com/classic/ws?studioid=11112&stype=-2&subTab=account

You will be able to view your profile where you can update your credit card information.  You can also do this through our mobile app.

How come I can't login to classes online?

If you try to register for classes past your membership renewal date the system will not let you.  Because our contracts run from month-to-month your profile doesn’t have access to classes past your auto renewal date until the charge has gone through on your card.

But don’t worry.  You don’t have to sign up online, you can just come on in.

 

How do I start earning rewards points?

MOSAIC partners with a third party rewards software called Perkville.  In order to start earning points, you will need to create a profile with Perkville.  To create your profile click here: https://www.perkville.com/biz/7306/mypoints/

Once you have created your profile you will earn points everytime you take a class, workshop or refer a friend.  You can also view our rewards options and how many points are needed to redeem.

If you’re using our custom app you will see that your Perkville account can be accessed easily from the navigation menu of your app.

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Subscribe for a FREE copy of, The Science and Practice of Essential Pranayama.  We will also send you free videos, articles, and information that will teach you more about the science, art, and philosophy of yoga.  

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